Privacy Policy
Okami Consulting LLC collects only what is necessary to deliver value. This policy outlines how information is collected, used, and protected across consulting services, automation products, and diagnostic tools.
1. What We Collect
Information You Provide
Name, email, and company information when booking a consultation, submitting a form, or starting a diagnostic. Diagnostic answers provided during the Operations Diagnostic engagement. Any additional context shared about workflows, systems, or automation goals.
Information Collected Automatically
Basic usage data including IP address, browser type, referring URLs, and timestamps. Site analytics to understand how visitors navigate the site and identify areas for improvement. Cookies used for performance purposes, not personalization.
2. How We Use It
To deliver the services requested. To improve products, tools, and the site itself. To communicate about consultations, diagnostic results, or project updates. To monitor performance and security.
Okami does not sell or rent data. Ever.
3. Who Has Access
Data is only accessed by the internal team on a strict need-to-know basis, and by trusted service providers (analytics, scheduling, email delivery) operating under data-processing agreements with confidentiality and security obligations.
4. Your Rights
You may request access to what has been collected, request corrections or deletions, and opt out of communications at any time.
To exercise any of these rights, email hello@okamilabs.com with the subject line Privacy Request.
5. Data Storage & Security
All data is stored using encrypted tools and trusted third-party providers. Industry-standard measures are used to prevent unauthorized access, including encryption in transit and at rest for sensitive data.
7. Data Retention & Deletion
Personal information is retained only as long as necessary. Active accounts and leads are retained while engaged with services. Diagnostic submissions are retained for 24 months after submission. Email subscribers are retained until they unsubscribe. Analytics data follows standard retention periods.
Inactive accounts and expired data are automatically purged. Immediate deletion can be requested at any time.
8. Your Legal Rights
Under GDPR (EU residents) and CCPA (California residents), the following rights apply:
Right to Access
Request a copy of all personal data held, in a portable format.
Right to Rectification
Correct inaccurate or incomplete information.
Right to Erasure
Request deletion of personal data, subject to legal retention requirements.
Right to Portability
Receive data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Restrict
Limit how data is used while resolving a dispute or verifying information.
Requests are responded to within 30 days (GDPR) or 45 days (CCPA). Complex requests may be extended by an additional 30 days with notification. No fee is charged unless requests are manifestly unfounded or excessive.
9. Third-Party Data Sharing
Data is shared only when necessary and under strict agreements. Service providers (analytics, email delivery, scheduling, CRM) operate under data-processing agreements. Data may be disclosed when required by law, court order, or government regulation. In the event of a merger or acquisition, data may be transferred with advance notice and equivalent protections.
Okami does not sell data, share data for marketing without explicit consent, or use data for purposes unrelated to its services.
10. Children's Privacy
Services are not directed to individuals under 18. Personal information is not knowingly collected from children. If such information is discovered, it will be deleted immediately. Contact hello@okamilabs.com with any concerns.
11. International Data Transfers
Okami Consulting LLC operates remotely and may process data across jurisdictions. Adequate protection is ensured through Standard Contractual Clauses, hosting with GDPR-compliant providers, and encryption in transit and at rest.
12. Changes to This Policy
This policy is updated when necessary. The latest version will always be available on this page. Material changes will be noted visibly on the site.
13. Contact
For privacy-related questions, data subject requests, or to exercise GDPR/CCPA rights: